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Privacy Policy

Care Connections AU. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information. By using our services, you agree to the terms outlined below.

 

  1. Information We Collect

 

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and other contact details.
  • Health Information: Details regarding the specific services needed.
  • Payment Information: Billing details, payment methods, and NDIS packages and funding information.

 

  1. How We Use Your Information

 

We use your information to:

  • Provide and manage our care services, including in-home care and support, social participation, community access, personal care, and complex medical care.
  • Communicate with you about appointments, services, and updates.
  • Process payments and manage billing.
  • Facilitate online consultations.
  • Improve our services and customer experience.
  • Comply with legal obligations.

 

  1. Sharing Your Information

 

We may share your information with:

  • Staff Within the Company: Including allied health professionals when needed.
  • Service Providers: Third parties who help us provide our services.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Other Parties: With your consent or as necessary to provide care services.

 

  1. Protecting Your Information

 

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All confidential and personal information is securely stored at Care Connections AU.

 

  1. Your Rights

 

You have the right to:

  • Access and obtain a copy of your personal information.
  • Request corrections to any inaccurate or incomplete information.
  • Withdraw your consent to our use of your information.
  • Complain to a data protection authority if you believe your rights have been violated.

 

  1. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

 

  1. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Care Connections AU

Phone: +61478744127

Email: enquiry@careconnections.au                     

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